Most orders will ship out within a day of ordering. Your order will be shipped Standard Service unless you select an alternative. Once shipped, orders are generally received within 8 business days. We do not ship on Sundays or holidays. While we will do all we can to ensure your order is delivered on time, Witchy Woman Herbal Co. cannot be held responsible for conditions beyond our control such as severe weather, customs and border issues (for international shipments), service interruptions, etc. Please keep in mind that we do not cover any customs or duties fees and taxes in our shipping fees, as we have no control over them.

We try to process orders quickly. If you notice in your shipping confirmation email that you entered an incorrect shipping address, please try to contact us as soon as possible!

Standard (2-6 days)       0.0 lb – 0.99 lb    FreeExpedited (1-3 days)      0.0 lb – 0.99 lb   $6.90Standard (2-6 days)       1.0 lb – 4.99 lb   $4.90Expedited (1-3 days)      1.0 lb – 4.99 lb   $9.90Standard (2-6 days)       5.0 lb – 70.0 lb    $19.90

Damaged, defective or incorrect product(s) Policies

• Damaged, defective or incorrect product(s) must be reported to us within 30 days of receipt.
• Please email us at witchywomanherbalco@gmail.com  ; include order number, a detailed description of problem and picture of the damaged, defective or incorrect item(s) received.
• Product will be replaced with an identical product (subject to availability) free of charge or refunded, whichever is preferred.

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at witchywomanherbalco@gmail.com.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at witchywomanherbalco@gmail.com and send your item to: PO Box 19 Cold Brook NY 13324, United States.

Shipping
To return your product, you should mail your product to PO Box 19 Cold Brook, NY 13324, United States

You may be responsible for paying for your own shipping costs for returning your item, depending on the reason for return. If it is determined that Witchy Woman Herbal Co. is covering the cost to ship the item(s) back, you will receive a return shipping label to your email address. If it is determined that the customer is covering the cost to ship the item(s) back, the cost of the return shipping label will be deducted from your refund. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.